If you are receiving an error message when entering code, you will need to speak to an agent.We can provide a replacement code if your code has not been used. We’ll need you to provide a photo or scanned copy of the front and back of the access card showing the damaged or scratched off code. If you have a damaged or scratched off code, you will need to speak to an agent.Attempt to carefully re-enter the code paying close attention to similarities between 1 and I’s and zero and O’s.If your code is for a different version of the title or for a different edition, the access code will not work. Toggle submenu for: Explore Your CourseĬonnect Access Code and Purchase FAQ Help with Access CodesĪccess codes are title-specific and can only be registered once.
